When dealing with certain companies, you often receive 'personalised' messages from the CEO, which are actually just marketing gimmicks written by their marketing team.With S.W. James, this is no gimmick! Warren, the founder, was the person I first spoke to about my sofa. He answered all my questions regarding the depth of seats, softness of cushions and durability of the velvet I had chosen. He was incredibly knowledgeable and couldn't do enough to help. He also kept me updated on the build and delivery of my Monty sofa.All of this wouldn't mean anything if the products didn't match the service. I'm delighted to say that their sofas are absolutely top notch. Proper British craftsmanship, hand made and built to last, my Monty sofa is the perfect centre piece of my living room! I love Chesterfield sofas and the Monty is by far and away the most comfortable Chesterfield I have ever sat in. I fully expect it to give me many years of service - as Warren made sure to tell me, S.W. James will always be on hand just in case anything untoward happens in the future.One last thing to add - real quality of service only shows when things go wrong. The delivery men struggled to get the (very substantial) sofa into my living room due to its size and the limited space between the living room door and the staircase bannister. In their efforts to lift it, they accidentally put a dent in my hallway ceiling.I let Warren know, and without hesitation he offered to cover the cost of having the ceiling repaired using my local decorator. This was done promptly and without the slightest quibble.This level of service is all but unheard of these days and proves that this is a company that takes as much pride in its customer care as it does in manufacturing high quality products. I cannot recommend them highly enough and I am now a customer for life! If you are looking for beautiful furniture that lasts a lifetime and complete peace of mind, look no further!
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