We have had the most wonderful experience dealing with Warren and his team at SW James. From when Warren met us at the door of the showroom, in the beautiful canal side location in Bollington, we felt were in good hands and we weren’t wrong.He didn’t rush us into placing our order and he gave us the time during our appointment to make sure we made the right decision. When you visit the showroom, you have the place to yourselves and Warren’s full attention. If I’m honest, I usually dread visiting showrooms, as I hate being made to feel I’m being constantly watched by sales staff waiting to pounce but Warren made us feel like we could take as long as needed. The whole experience was pleasant and stress free. Our dog Bertie, also enjoyed the visit and took the opportunity to ‘try out’ the different sofa’s to make sure we ordered the one that best suited his sleeping requirements, which turned out to be Huxley.From placing our order through to delivery, Warren kept us updated and any time I had a query, my calls were quickly answered by his team and he always got back to me, personally, within an very short time, even when he was away on his holiday. Warren couldn’t have done anymore, to make the whole process as stress free as it was. He and his team provided a fabulous personal service. They made us feel that our business with them was truly appreciated. They couldn’t have done anymore for us, if they had tried. The delivery went smoothly and we are so happy with the quality and workmanship of the two sofa’s we now have in our home. They have had nothing but compliments from family and friends especially about how comfy they are.Thank you every one at SW James 😊
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