Having spent many months trawling the big stores and online for a new leather sofa, I finally opted to go with S. W. James. This was the best decision I have ever made, from requesting the leather samples which arrived very quickly I could see that both the quality and colour of the leather was way better than any other I had seen. Having dogs this was essential.My next concern was would the company have a sofa that would fit through the very narrow front door and hall of our Victorian terrace, after many emails, measurements, photos and phone conversations with Warren I felt reassured that my choice of sofa (Atticus corner sofa) should fit. The Order placed, I was kept informed of progress through out the build process the front door / hall way and were quickly in place, however the corner section of my new sofa objected and try as the delivery men might, it refused to fit through the front door, it was a couple of cms too wide. As you can imagine I was gutted, however a quick phone call was made, and the corner section was dispatched back the workshop to be adapted, at no extra cost. Two weeks later, S.W. James’s Dispatched Neil on the lengthy journey back to Kent, to fit the now adapted corner section. Any concerns were very quickly dispelled it slid through the door and was fitted to it counter sections with in minutes. Whilst it has been a bit of an extended journey to get the sofa of my dreams, I am more blown away by the quality and look of my new sofa than I could have imagined.If you are starting out on you new sofa search I can highly recommend S.W. James, I can honestly say from personal experience they go above and beyond to ensure that their customers feel valued and receive a quality leather sofa that is unbelievably comfortable. I think you would hard pushed to find a company who will proved the same level of service, care and attention to detail. I’m so impressed that I am now considering purchasing a wing chair and footrest. My only regret was not living closer to the factory/ workshops, to be able to go and visit their showroom. Mrs Beck, Kent.
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