I spent around 2 years looking for chesterfield styled sofas that would be comfortable as well as the style that I prefer. After having my previous italian leather sofas for over 20 years, I was exceptionally reluctant to let them go and update them.The ordering process and communication from SW James was great during the order and manufacturing process, and I was reassured that they would stay in contact post delivery too, though this hasn't happened as we haven't heard anything from them after delivery.The delivery was professional and in good time (ahead of schedule). When the sofas arrived I noted that some protective pads hadnt been put on all the feet (going onto a wooden floor), though the delivery men just said to mention it to the company and they would likely send them. Thinking we'd get a check in call at some point, I never got around to it, so a minor issue which could have been rectified by myself to be honest by calling the company rather than waiting for them to check in with me.The quality of the products are very good. I personally have felt a little disappointed as they don't quite compare to my previous sofa's. They're not as deep to snuggle into so I find it a struggle to get comfortable. I find the back quite hard but not quite enough room to pad out with decent cushions.However, all that said, they are very well made and I can see that they are likely to last, just not sure I will keep them for the 20+ years like my previous ones. Though I realise I am very picky with furniture and took a punt by ordering via internet research rather than making the long journey to go and actually sit on them in person.
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