CS 14/04 - Per your response you never emailed me in March (last comms was Jan 25) where you flat out refused to replace or offer refund even though it was clear that the sword had a manufacturing defect.Either you have the wrong information, haven't contacted me or are responding to the wrong customer.Reply from Swords Kingdom UK2 hours agoWe sincerely appreciate your patience and understand your frustration regarding this matter. Please allow us to clarify the situation once again.Your order was initially processed and dispatched as per our standard procedures. However, due to unforeseen customs-related issues, the package was returned to us. As soon as we received the returned item, we reached out to you via email on March 5, 2025, offering a replacement. In response, you informed us that you preferred a refund instead of an exchange.Acknowledging your request, we immediately escalated the matter to our dispatch and finance teams. As per our follow-up email on March 11, 2025, we confirmed that your refund had been processed. Typically, refunds are credited back to the original payment method within 3–5 business days, depending on your bank's processing times. If you have not yet received the amount, we kindly request you to check with your bank, as delays may sometimes occur due to their internal processes.At Swords Kingdom, we take customer satisfaction seriously and always strive to provide a seamless shopping experience. We regret that this situation has led to a negative impression, and we truly appreciate your patience while we worked to resolve it. If there’s anything further we can do to assist you, please feel free to reach out.We value your feedback and hope to serve you better in the future.
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Swords Kingdom UK is the best store for shopping Replica Swords and Collectibles items in UK. We offer the most exceptional designs at competitive prices.
