Terrible company and terrible customer services that don't answer your emails and fob you of with excuse after excuse.I placed an order on the 11th of July and made an account at the same time. Order was taken and the order number came up on the screen. (Which I took a screenshot of, I always do). Got the notification from my bank that the money had been taken, (it came up as being taken by costume collectibles) so I closed the page and waited for my order confirmation email. Hours later it still hadn't arrived so I messaged them on the online chat window they have, or should I say HAD, I'll get to that later.The replies I got were basically that no-one was in the department to send the confirmation email because it was Eid and was advised to wait 3 days when they would be back on there and would send the email then.I waited, no confirmation. I messaged again on the online chat, only this time I was told 'sorry for delay, there's been construction in dispatch department. Emails were sent to you' ...I had also requested a password reset email as I had been locked out of my account. I discovered this when I hadn't recieved my confirmation email so went to log into my account, only to recieve an on screen message telling me that my username or password was invalid...neither of which were.Anyway, I explained that I had recieved no emails from them. I had checked my inbox and spam folder, nothing at all had came through from them.I was told that an email would be sent about dispatch and password reset that I should get it the next day (Friday 15th July) and that my order would be sent Friday or Saturday.Again, no email. I waited until teatime, still no email so I went on the website and messaged them via the chat box again. I waited and waited...10 minutes and no reply. I turned away for a minute and when I looked back, the messaged had disappeared and there was just the page that says Message us...the online chat bubble was gone, no reply, no message, just gone.I then emailed both email addresses on the website and didn't hear a thing from them.Basically, they took my money for a sword, didn't send a confirmation, fobbed me off with excuses and didn't even reply to me.Reported the transaction to my bank and opened a dispute, as there was no way for me to request a refund from this company...there was no point in trying seeing as they wouldn't respond to the emails.I got a refund of my £90, probably forced by the bank (it says 3rd party payment, so assuming its the company). Regarding payment. It showed on the payment it was taken by Costume Collectibles, which I googled. It is, or was a site called costumecollectibles.co.ukIts was exactly the same as swords kingdom, except for the address and email addresses at the bottom of the page.Since I raised a dispute with the bank I can no longer find costume collectibles when I google it, yet the first time I did it came up in the first couple of results.Be wary of this company people. Will never order from them again!!!!!
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Swords Kingdom UK is the best store for shopping Replica Swords and Collectibles items in UK. We offer the most exceptional designs at competitive prices.
