swordskingdom.co.uk

SCAM - BEWARE

I ordered and paid for The Lord of the Rings Frodo Sting Licenced Sword £195.58 from Swordskingdom.co.ukAfter a week I still had not received any correspondence or confirmation from them of my order or a delivery date. I contacted them via their webchat to request information on the date of delivery. At this point I was told that the sword I had ordered was not in stock as the last one they had did not meet quality control and therefore would not be sent to me. I was asked if I wanted the replica Sting sword and I would be sent a complimentary free gift with it. As the replica was only priced at £89.99 I declined the offer and requested a full refund. I mentioned that as this was a special gift for my daughter I only wanted the genuine licensed Frodo sword and would wait until they were back in stock as I was told that they would be getting in more stock of the sword that I requested.I then received an email from Jessica at swordskingdom the next morning saying I have noticed you asked for a refund for the Frodo sword not in stock as you don't want the replica one.I have good news for you as we have Sting Sword Officially Licensed in stock and ready to ship.This came with two photos of what looked to the untrained eye the exact sword that I had ordered. As I am not a Lord of the Rings fanatic nor a sword expert I believed these to be photos of the same Frodo’s sword that I ordered. There was no description with the photos, no link for me to properly check them. I said that this was a special gift for my daughter and trusted that I was being sold what I had asked for.When the sword finally arrived it was clearly marked on the box as Bilbo’s sword. It was not what I had ordered, not the same size and not the same price. No mention was made of the difference in value. The one I had ordered was more expensive. I was told it was being sent to me via Parcelforce or Royal Mail. This was not the case it was sent via UPS.I immediately contacted swordskingdom to tell them that the sword I received was the wrong one. I was told that I had agreed to accept the sword in the picture on the email and they have not replied to any of my emails since. I have requested that they replace the sword I have been sent for the one that I bought and paid for but I am just ignored. When I try to seek help on their online chat I was just asked to contact an email address with photos of the swords. The email address I was given is invalid.I am left with a sword I do not want and have lost £195.58. I would be happy even now if they would just send me what I asked for and I will return the one I don’t want but as they will not communicate with me then I am stuck.The only paperwork that came with the sword was a picking /packing slip with The Knight Shop logo and address on it. I have contacted them are they are nothing to do with Swordskingdom and have no idea that their logo is being used by Swordskingdom.The name on the paperwork that the sword was apparently sold to was Ahmed Mir of Cosplay Collectibles Limited and an address in Newcastle. A basic search on Google reveals interesting information of dates and companies in this name, however I cannot make contact with this person either. Strangely the payer email address on the paperwork comes out to a dental products company. Update; 12/07/24I have emailed Swordskingdom again giving the required information to return the sword. They will not answer my emails to give me an address to send the sword back. I am within the 14 day return period. I will return the sword to the only address available that is on their website.

Date of experience: Jul 12, 2024