I purchased a Boromir sword for £86.00 on 7th June. I emailed on 10th June letting them know that the sword had been purchased in error because my mum had bought a similar sword for my son and asking to cancel the order. I received no reply to this email. I emailed on the 26th of June to let them know that I had returned the sword on 15th June, following the returns policy to the letter and asking for a refund. The sword was unopened in its original packaging and was sent using tracked delivery. I received no reply to this email. I then emailed again on 5th July with a proof that the sword had been delivered to the address given on your website and again requesting a refund. Again, I received no reply to this email. I emailed for a fourth time on 7th July getting you know that if I did not get a reply to my email this time, I would contact Trustpilot and make a complaint there. This time I got a reply in a few hours. They then let me know that the address on their website is incomplete and that I should contact the deliverer and ask them to redeliver. They say that I should have confirmed the address with them first, but they didn’t reply to any of the emails that I sent to them previously so how could I have done that? There is no phone number on their website.They then retrieved the sword on 12th July and let me know they would make a refund the same day. I emailed on 27th July to let them know I still haven't received a refund and I've had no reply to this email either.Extra info: They then refunded me the day after I posted this comment and they asked me to remove my review from Trustpilot, but I'm not going to do that because this is an honest account of my experience.
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Swords Kingdom UK is the best store for shopping Replica Swords and Collectibles items in UK. We offer the most exceptional designs at competitive prices.
