Sydney Tools, Archerfield QLD
I had a frustrating experience with Sydney Tools regarding a nail gun service.
I brought my gun in for inspection on 02 March 2026 and paid AU$35. I declined the full service costing around AU$311 and instead paid AU$132 for reassembly on 09 March 2026.
When I picked it up, the tool was reassembled incorrectly, with metal parts protruding, making it unsafe to use. I left it with them again, hoping it would be properly fixed.
In total, 23 days have passed, and I have already spent AU$167, yet the tool is still unusable. This has caused lost time, stress, and unnecessary expense, as I rely on my tools for work every day.
I hope Sydney Tools improves communication, quality control, and turnaround times for future customers. Based on my experience, I cannot recommend this service at this time.
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