Suddenly we cant access remote devices (computers). we either get a message stating the device is not online - it appears online in the portal, or code has expired. In some cases have a server we can access and verify the device is indeed able to access the internet, and is not blocked by any firewall and other security software. Did follow their suggestion to move all devices to a blank policy folder, wait 10 min, then create a new blank folder, wait another 10 min, and then move impacted devices back to a policy folder. Didn't change the issue. Some customers we can only access around 50% of the devices ... sometimes a remote session just get disconnected with the message access code is wrong. We use Splashtop through SyncroMSP .... SyncroMSP used to be really good, but the last year or so we have seen an increase in errors we didn't see before, and we are using the same software on all customer devices in terms of firewall and security software...We will actively start looking for another solution - we cant work with a solution that dont enable us to resolve customer issues in a timely manner and causing the customer potential downtime or disrupting their work flows...
Claim your business profile now and gain access to all features and respond to customer reviews.
Syncro is an all-in-one Managed Service Provider (MSP) and IT management platform that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and Microsoft 365 management capabilities. Syncro enables users to monitor unlimited endpoints, deploy patches, run scripts, customize alerts, and address issues proactively.
The PSA features include smart ticketing, help desk functionality, automated billing, and detailed reporting. For Microsoft 365, Syncro offers multi-tenant management, identity management, CIS-aligned security baselines, security assessments, centralized visibility, and compliance alerts. Additional features include automation, AI tools, network discovery, mobile app access, scripting, and guided Microsoft 365 configuration. Syncro streamlines operations, enhances service delivery, and boosts profitability for MSPs and IT teams.
Integrations:
- Proofpoint
- Acronis
- IT Glue
- QuickBooks
- Xero
- Webroot
- Bitdefender
- MalwareBytes
- Splashtop
- TeamViewer
- ScreenConnect
- Warranty Master
- Pax8
More: https://syncromsp.com/integrations/
Pricing:
- Core plan at $129 per user/month
- Team plan at $179 per user/month
- Unlimited devices with no contracts
- Add-Ons/Integrations provided by 3rd parties may incur additional charges
Start a free trial: https://syncromsp.com/free-trial-tpSee more