What an appalling company. I've been with them 2 years and have been having issues what have been getting progressively worse. Support were hopeless, it's like talking to a chat bot, just very basic, scripted responsesEnough was enough and I gave them notice that I wasn't renewing my contract. There was suddenly a flurry of activity the ticket was escalated and I was asked if I would stay if they could fix the issues. "Yes, no problem, Its a lot of hassle to move systems." and then absolutely nothing happened and they closed the ticket without any notification. When I responded to the ticket a week ago to see what was happening it took days to get a response and has gone back to 1st line support where I'm getting the same basic, scripted unhelpful responses. When I told the technician the fully story I was told the offices are closed for the next two days and they closed my ticked (AGAIN). I liked Syncro, if it worked as it should without all the bugs and the support was even half decent, I wouldn't care. But they honestly do not care about their customers.
Claim your business profile now and gain access to all features and respond to customer reviews.
Syncro is an all-in-one Managed Service Provider (MSP) and IT management platform that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and Microsoft 365 management capabilities. Syncro enables users to monitor unlimited endpoints, deploy patches, run scripts, customize alerts, and address issues proactively.
The PSA features include smart ticketing, help desk functionality, automated billing, and detailed reporting. For Microsoft 365, Syncro offers multi-tenant management, identity management, CIS-aligned security baselines, security assessments, centralized visibility, and compliance alerts. Additional features include automation, AI tools, network discovery, mobile app access, scripting, and guided Microsoft 365 configuration. Syncro streamlines operations, enhances service delivery, and boosts profitability for MSPs and IT teams.
Integrations:
- Proofpoint
- Acronis
- IT Glue
- QuickBooks
- Xero
- Webroot
- Bitdefender
- MalwareBytes
- Splashtop
- TeamViewer
- ScreenConnect
- Warranty Master
- Pax8
More: https://syncromsp.com/integrations/
Pricing:
- Core plan at $129 per user/month
- Team plan at $179 per user/month
- Unlimited devices with no contracts
- Add-Ons/Integrations provided by 3rd parties may incur additional charges
Start a free trial: https://syncromsp.com/free-trial-tpSee more
