Syncro was great when we first switched to it. As of the last 4 months it has been complete garbage. Pages consistently failing to load and giving error "Error occurred on our side, try again in a few minutes" Spent over an hr today just trying to load a ticket to view a response. Support just runs around in circles asking for more info and never does anything. You provide them with everything they ask for, then its crickets.
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Syncro is an all-in-one Managed Service Provider (MSP) and IT management platform that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and Microsoft 365 management capabilities. Syncro enables users to monitor unlimited endpoints, deploy patches, run scripts, customize alerts, and address issues proactively.
The PSA features include smart ticketing, help desk functionality, automated billing, and detailed reporting. For Microsoft 365, Syncro offers multi-tenant management, identity management, CIS-aligned security baselines, security assessments, centralized visibility, and compliance alerts. Additional features include automation, AI tools, network discovery, mobile app access, scripting, and guided Microsoft 365 configuration. Syncro streamlines operations, enhances service delivery, and boosts profitability for MSPs and IT teams.
Integrations:
- Proofpoint
- Acronis
- IT Glue
- QuickBooks
- Xero
- Webroot
- Bitdefender
- MalwareBytes
- Splashtop
- TeamViewer
- ScreenConnect
- Warranty Master
- Pax8
More: https://syncromsp.com/integrations/
Pricing:
- Core plan at $129 per user/month
- Team plan at $179 per user/month
- Unlimited devices with no contracts
- Add-Ons/Integrations provided by 3rd parties may incur additional charges
Start a free trial: https://syncromsp.com/free-trial-tpSee more