Syncro had the features we needed at a pricing that was good. Only needed to contact support once so far and although it was slow and the techs seemed confused about their own product, we got a resolution. But reading the other reviews on Trustpilot has me worried.
We are considering leaving primarily due to the fact that if you want to be able to take ACH payments you they force you to use WorldPay for it to integrate. This is the WORST of payment processors with some of the worst reviews for businesses smaller that a retail enterprise.
We currently use a Stripe paylink in the invoice and reconcile manually, but this will become cumbersome as we grow. As for monthly auto payments we also have to have someone babysit these and manually reconcile.
What makes this worse, is they have a 5 year old thread in their own community site with many asking for this to be rectified over the year. They boast a lot of changes and updates each year, but cannot take care of something this important.
This with reading other reviews ..... I recommend starting with a different company. It is going to be a lot of work for us to switch away from Synco and we are beginning to really regret the decision to use this company.
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Syncro is an all-in-one Managed Service Provider (MSP) and IT management platform that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and Microsoft 365 management capabilities. Syncro enables users to monitor unlimited endpoints, deploy patches, run scripts, customize alerts, and address issues proactively.
The PSA features include smart ticketing, help desk functionality, automated billing, and detailed reporting. For Microsoft 365, Syncro offers multi-tenant management, identity management, CIS-aligned security baselines, security assessments, centralized visibility, and compliance alerts. Additional features include automation, AI tools, network discovery, mobile app access, scripting, and guided Microsoft 365 configuration. Syncro streamlines operations, enhances service delivery, and boosts profitability for MSPs and IT teams.
Integrations:
- Proofpoint
- Acronis
- IT Glue
- QuickBooks
- Xero
- Webroot
- Bitdefender
- MalwareBytes
- Splashtop
- TeamViewer
- ScreenConnect
- Warranty Master
- Pax8
More: https://syncromsp.com/integrations/
Pricing:
- Core plan at $129 per user/month
- Team plan at $179 per user/month
- Unlimited devices with no contracts
- Add-Ons/Integrations provided by 3rd parties may incur additional charges
Start a free trial: https://syncromsp.com/free-trial-tpSee more
