Bus passes require a physical card, which I obtained. I then purchased a 28-day pass online, but it never loaded onto the card. I reached out on the same day for help, but after multiple attempts, it's been 12 days with no pass or refund. Now my case is with the escalation team, with no timeline for resolution. I've spent over £80 for nothing and wasted a lot of time trying to recover my funds. Additionally, I've had to pay £5.90 daily for temporary passes. This situation feels unjust. If I took someone's money without delivering a service, I'd face serious consequences. The leadership should be held accountable.
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TravelMaster is a multi-operator ticketing company providing tickets which allow travel on any bus, any tram, any train, anywhere in South Yorkshire.
TravelMaster's products include the CityBus, CityWide, BConnect, DConnect, RConnect, SYConnect and SYConnect+. Discounts are available for passengers aged 18-22 with the 18-22 Discount Card.
TravelMaster is independent of any single operator and are not part of any public sector body.See more
