We purchased T1TAN gloves for $119 specifically because of the personalization feature, as these were meant to be a special gift.
One glove was personalized correctly. The other glove was not. This confirms the personalization was submitted properly and the error occurred during production.
Customer service refunded the personalization fee but refused to send a corrected pair because the gloves had already been used in games.
Additionally, after only four games in four days on natural grass, the palms are already showing noticeable abrasion. I understand goalkeeper gloves experience wear, but at this price point, durability should reflect premium quality.
For a brand marketed as high-end and professional, both the quality control and resolution were disappointing.
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