went to a Denmark TN TA truck stop to take a shower, and when I arrived at the kiosk to print my shower receipt, the transaction didn’t go through. I asked the store clerk for assistance, but I wasn’t able to get any help. I then called customer service and was informed that my loyalty card had been locked due to suspicious activity — specifically, someone supposedly trying to redeem a shower.This is not true. I’m the only one who can use my card, especially since the BP company took over TA and started requiring text verification codes for showers. I fuel at TA locations daily, and I felt extremely frustrated and disappointed by how the situation was handled, especially in 100-degree weather.Due to this experience and the lack of support, I’ve decided I will no longer be fueling at TA locations in the future.
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TravelCenters of America LLC is the largest publicly traded full-service travel center company in the United States.
