I sit in a TA center in Richmond, technically Ashland Virginia writing this review at 12:46 a.m. I made a call from my hotel at 11:11 yesterday morning to find out that my truck was next in line to fix what would turn out to be 2 faulty brake chambers. I showed up at 12:29 pm only to find out later that my truck wouldn't get in the shop until past 7pm. Altogether there were 4 employees that gave me 6 time estimates of when my truck would be finished. All of their time estimates were repeatedly far off the mark. Every one. I understand when it's a half hour up to 2 hours late or so. I write this after over 12 hours and counting and still sitting here wondering when they will be finished. They had the parts in stock. I've had lots of good service from multiple TAs in Wisconsin and elsewhere and would recommend TA overall but avoid this one at all costs. There is another TA in Asland just over 3 miles away on One Carter Road. Use that one. Avoid this one, the Richmond/Ashland TA at all costs I could have been in a hotel sleeping hours ago yet here I sit at 1:05 am, more than 11 hours after my repair could have been finished around 2pm or so.One other trucker here told me about an unsavory experience with a service person who displayed a caustic, blunt, and unprofessional manner. Never in my 65 years have I experienced such, dismal, slow service whether it was with my own personal car or in my work truck. You get the picture. Everything I've mentioned is true and accurate. Stay safe my fellow drivers.Ted
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TravelCenters of America LLC is the largest publicly traded full-service travel center company in the United States.
