Hello, Miriam. Thank you for taking the time to address your concerns regarding your Orlando vacation. We value your feedback as it helps every aspect of our company offer the right service and the right product for valuable clients such as yourself. We would like to start by apologizing for the frustration you have experienced and want you to know that we take these matters very seriously. We have also alerted the upper management of the hotel you were booked in of these problems, and they have provided the below response:FROM HOTEL: UNFORTUNATELY, WE WILL NOT BE REFUNDING GUEST FOR THIS RESERVATION. I DID COORDINATE WITH THE AGENT WORKING FRONT DESK, LISA, WHO IS ALSO OUR FRONT DESK MANAGER. SHE CONFIRMED THAT WE DID HAVE OUR MAINTENANCE MAN, JONATHAN, CHECK FOR MOLD ON THE CEILING AND HE DID SAY THAT THERE WAS NO MOLD TO BE LOCATED INSIDE OF THE UNIT. SHE ALSO STATES THAT THE GUEST DID NOT MENTION MOLD TO HER, ALL THAT WAS MENTIONED WAS THAT THE UNIT SMELLED LIKE "PEE" AND THE CARPETS WERE DIRTY AND SHOWED US PICTURES OF THE HALLWAY CARPETS. WE SENT JONATHAN UP TO THE UNIT AND HE SAID THERE WAS NO SMELL OF PEE AND THAT THE CARPETS INSIDE OF HER UNIT WERE CLEAN. LISA APOLOGIZED FOR THE MINOR WEAR AND TEAR AND EXPLAINED TO HER THAT WE ARE ACTUALLY IN THE PROCESS OF RENOVATIONS AND THE CARPETS WERE ACTUALLY GETTING RIPPED UP AND REPLACED SOON BUT WE DO CLEAN THE CARPETS REGULARLY. SHE WAS OFFERED A ROOM CHANGE TO A DIFFERENT FLOOR, BUT REFUSED THE ROOM CHANGE AND SAID SHE DOESN'T "STAY IN PLACES LIKE THIS" AND WANTED A REFUND. LISA EXPLAINED TO HER UNFORTUNATELY, WE WOULD HAVE TO KEEP ONE NIGHT OF THE RESERVATION BUT WOULD BE MORE THEN HAPPY TO REFUND THE REST OF HER STAY. HER AND HER HUSBAND THEN BEGAN TO BECOME HOSTILE, ARROGANT AND ALSO STARTED TO MAKE THREATS, WHERE LISA THEN EXPLAINED THAT THEY COULD LEAVE AND THAT THEY WOULD NOT BE RECEIVING ANYTHING BACK FOR THEIR STAY. THEY DID CALL THE HEALTH DEPARTMENT WHICH CAME TODAY ON DECEMBER 1ST, 2023 AND THEY DID CHECK THE UNIT, PLUS A COUPLE OF OTHER UNITS AND PLACES IN THE HOTEL AND WE DID PASS INSPECTION! WE DO NOT APPROVE A REFUND FOR THIS GUEST.While the hotel was not willing to provide any refund to us for your stay, as a good faith measure, we want to give you an opportunity to travel and experience a wonderful vacation. We will be providing you with our 4/3 vacation certificate that allows you to choose from several destinations throughout the US and Cananda. The vacation certificate will be sent to you via email. Please watch for the email from true-perks.com. Should you have any questions, please contact us at (800) 316-4717, 9:00am to 6:30pm ET, Monday through Friday. Wishing you a pleasant day.Above is your response to me. None of the things mentioned above ever happened but for the fact that we complained about the mold, Take a break travel had already made up to understand that we will not get a refund. Since they concluded there is no mold, please give me an option to upload the mold pictures because i still have them on my phone.For the records, my husband and myself are very peaceful people, reason why we checked into a new location.
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Take A Break Travel is proud to be an end-to-end provider of exciting, leisure travel experiences for our customers. Our full-service operation offers in-house handling of vacation product development, sales, reservations, travel fulfillment, customer service, client reception, concierge services, retail sightseeing, and show ticket sales.
