I hope this is the right place to send feedback as phone customer service was rude and useless.I am a diamond member and generally love all the items I buy, including the gorgeous warm puffer coat I bought. It was an expensive item, over $200 and only wear it once a week to watch outdoor sports and obviously only in the winter months. Lately, it has been shedding all the white fluff/feathery bits all over my clothes when I wear it, hence I have had to stop wearing it. I mean, its all over me!Spoke to three TS shop assistants/managers who know me very well and I was advised to call customer service, who were only interested if I had the receipt. Well, no, I didn't, but you would think that being a diamond member and now owning a coat that is obviously faulty, there would be some sort of action. I was asked when and where I bought it and I told them not sure if online or in the store or even in Myer. Now, as there was no evidence on my TS awards card, I was told, sorry, cant help you. I did specify that, a lot of times things get missed on my awards card as shop assistants (especially new ones and at Myers) forget to add or don't know how to do it. But, again, they wouldn't hear of it.You expect to have a coat last you a few years at least, especially when you pay that amount for it. I don't want a refund, just a coat to wear, that I paid a lot of money for! Not to be stuck with feathers/fluff everywhere! So disappointed with phone customer service, as there really is no customer service there!The ladies in store, I may add, are always very helpful and always look after me very well.
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