I find the Taking Shape staff at some stores overly attentive and it seems clear that they are on commission. They are always desperate to process the sale themselves, even to the point of following the customer around the store. I avoid shopping when the relevant staff are on shift. Today, I was particularly irritated. A Taking Shape salesperson had phoned to let me know I had a $10 gift voucher (which I never received in hard or electronic copy) waiting for me and also that there would be 40% off TS clothing for the rest of this week. It was emphatically stated that I could access both in the one transaction.When I tried to shop, I was told that I couldn't use the gift voucher, with another offer. I only shop at TS when there is a substantial sale (fortunately that occurs often), as the clothing at full price is normally too expensive, compared to other brands. But in a sale, the gift-voucher becomes useless. So don't be misled by the so-called birthday gift or other gifts on points (they're always conditional). Also, don't believe what a TS sales-person tells you on the phone. What I was told yesterday, wasn't honoured today.
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