I was diagnosed with cancer and submitted a claim for income protection with AustralianSuper who then reffered me to the terrible TAL. While I understand that verification is necessary, the process felt unnecessarily stressful!! And how crazy to be treated like my condition was being questioned!! You are a number to these guys & they show it... Yes I have cancer and was thrown straight into chemo a month after diagnosis, i gave all the evidence to prove it, forms & doctors notes!! It was never enough!! The claim process was overwhelming and upsetting and I ended up giving up on the claim. It's clear that they purposely make it difficult for members to access support when they need it most. Going through a serious illness is already challenging & dealing with this process made it even harder.If this is the level of support Australian Super provides for insurance claims, I will be changing superannuation funds to once I am able to return to work. Will also be warning others about my experience with this & by looking at these reviews It's not just a one off. Delay - exhaustion - silenceDon't bother with the copy and paste "we are sorry' Tal ... I just hope other people read this and avoid your insurance company for their own sake.
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