No stars for this "insurance" company.I made a claim for income protection and it was denied based on an exclusion that wasn't valid. I now have had to put in a complaint to AFCA(up to a two year wait now) and try and resolve my claim that way.It took them six months to "process" my claim and I got denied. In that process they used the classic the insurance "D's", delay, deflect, deny. I spent days collecting paperwork, filling out forms, spending money on doctors having to fill out forms($150), going to a JP to get CTC of documents. It was all unnecessary but I did it because that's what they wanted.Delayed - six monthsDeflect - they tried to use a different reason for my claimDeny - they used an exclusion that wasn't relevant trying to say I was blind, but its amazing how I could still read books, drive a car, basically lead a normal life, just not work in my chosen field.This insurance company is a scam.
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