Couldn't complete my claim via their website as you can't verify your identity when it won't let you use alphanumerics to give you driver's license card number. The form insists on numerals only. Couldn't verify with passport either. No idea why, but it may have been asking the wrong questions since passports don't have your address on them.Support number doesn't go to TAL, but to my super company. Try to make the claim over the phone. Get told that as my disablement was likely caused by an infection (although I have no idea how that could be proven either way) before I had cover automatically sold to me, the claim would be rejected. I was able to work almost full time for over a year before my condition got worse. I had no way of knowing ahead of time that it would happen. (Medical advice was that I would recover.) TAL took on that liability when they forced the policy on me. That is the point of insurance. Nothing in the information provided, or that I can find myself, indicates that I would not be covered. Unsurprisingly, I would have terminated the contract if I had known that was worthless.Oh, but I can't terminate it. The website won't let me do anything due to an incomplete claim. I can't even open the claim due to an incomplete claim.
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