The mark of a good business is how they handle things that go wrong, even when it's not their fault, and Talatex gets an A+. I've slept on latex pillows for years, but their Firm Standard size that I ordered turned out to be both firmer and smaller than I preferred. Totally my responsibility, but they handled the return and swap quickly and easily, and even paid for the return shipping. I'm now enjoying my high-quality, slightly softer and larger pillows.
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