I ordered the 3in queen mattress topper. I had a very difficult time getting it out of the box due to the compression of the topper. Once I got it and let it sit for 24 hrs, I noticed that the topper wasn’t 3in but 2 1/2in. I sent an email and got a response right away. I was told it could take a week for the topper to reach its full height due them compressing it to deliver it. I waited a week. It’s still only 2 1/2in. I have emailed them more at least 3 times in the last 2 weeks(going on three now) without a response. I hope they don’t wait until my 30 day trial is over before they respond. I’m very disappointed and would like the situation rectified immediately.
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