I have used Talk360 for a couple of years so my review is not from a single use point of view. First of all I would say that the service works 80% of the time. The other 20% calls fail. Some would say that’s not bad and actually that is why I have given Talk360 two stars instead of one. The reason it deserves one star is that when the calls do fail, the Customer Service is appalling. It’s a system where you can only text. No phone number to actually talk to someone. Well, not one I can find in 2 years of using this app. So the text system is slow and frustrating. The CS reps often revert to, “you’re calling a premium number”, when in reality you’re calling your mum’s house that has never been a premium phone number. Once they have tried this the CS rep will stop responding. I feel like giving a one star for this incredibly poor Customer Service care but feel two stars is more appropriate given the app does work sometimes. The most frustrating thing is that these issues always seem to happen when you have an important call to make. I am not a very happy customer with Talk360. Another issue is I have over $20 in credit but can’t find a way to get a refund. Again for a tech company, that’s just poor. So long story short, works sometimes, terrible Customer service. I would suggest looking for a different app.
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