I joined the vet for my kitten my first cat and I was unsure how to look after her properly. Therefore I joined the vets health plan and all went okay other than overcharging me 4 out of 5 times one of these times I had to wait a week for my money to hit my account after the refund. After learning kittens do better with a play mate I got a second kitten and covered her on her own health plan. Only due to having gone through the process with Luna and my friend asking me about lolas worming did I realise the medication for lola was never given to me. So on friday morning after emailing the clinic i called them when I found the meds covered other much more serious feline problems and my kitten had been left unprotected. After speaking to the reception and understanding things go wrong from time to time I was told the meds will be available later on in the day but to wait until I recieve a text message before setting off so I don't have to wait. As the importance to me was significant I took the afternoon off and waited. No one bothered to contact me I was left waiting. This was the final straw and I replied to the email explaining no one contacted me and I have decided to find another vet therefore want to cancel the health plans. Today monday I receive am e mail threatening me with a surcharge which I will not be paying. If you love your pet stay away from here they really do not care and the service litterally puts your pet att risk
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