Disgusting, immoral, truly awful company. I’ve been a customer for 14 years. In that time I have spent in excess of £10,000 (waiting for confirmation of how much, but they say their records go back to 2012. Contacted my bank too as I don’t trust them)On 6/5/2022, I took my dog into their Hyde surgery for a £1000 ultrasound scan.It took me 5 minutes to get home and I had a missed call. Expensive 5 minute scan.I called them back to be told by the exceptionally rude woman I left her with, that she had a tumour on her liver and did I want to have her put to sleep.She said my dog had 3 months maximum and I collected her.For the next 2 years I was charged ridiculous prices monthly for basic medication (gabapentin and omeprazole).And £110 for a supplement called samilyn, that is £60 on Amazon. They also insisted I bring my dog in every 3 months before they would give medication to ease her pain. Just an excuse for more of their ridiculously priced “consultations”.Today I called them to say my dog is now at the stage where she should be put to sleep, and that I would prefer that to happen at home. I was told no one would be available before next week, and that the call out charge alone would be £480, before any injections.I’m disgusted. This is why these thieving scammers need regulation. I’d be more than happy to discuss this face to face in any of your surgeries. I plan to email every press department that may be interested on post on every pet forum I can find. This immoral company should not be allowed to trade.They are the lowest of the low.
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