tamym.com

3.7
3.7 Based on 394 reviews

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Vince
Do not order from them, do not own up to their own errors

This was the second time I had ordered from this company, and one of the items sent was sized incorrectly. Although marked the size ordered, the item was super small. I’d say probably 2 sizes smaller than the size that was ordered. The second item which was the same size fit perfectly. When I asked if I could return due to this error, first they asked me to keep it and offered $14USD (paid $64), I replied again explaining that this is not my error and that is not a fair offer at all! Why would I keep want to keep the item if it cannot be worn? They came back with an offer again of “you keep the item and we refund $25USD okay?”. This was their final offer or they said I would have to pay for return shipping with tracking which is not cheap internationally. Clearly this is not an honest company that stands behind their product or owns up to their own mistakes so I was forced to take a $40 loss rather than risk losing $64 plus shipping because honestly, I don’t trust that they ever would have refunded me for the dress. I would not recommend buying from them in case there is an issue… I was lucky with my first order. Learned a tough lesson my second. Will never order from them again.

1
Date of experience: Jun 12, 2024

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