My time is the most previous thing to me, and Tara Jarmon wasted it. Unfortunately, I ordered from Tara Jarmon before reading the reviews here. My order arrived, but one item was wrong — instead of a wool blouse, I got a silk scarf with the blouse’s tag on it. The scarf wasn’t even sold on their site anymore.I sent photos and emailed them right away, but their replies took days. I returned the scarf promptly, yet they never offered to send the correct item or even confirmed they’d received the return. I actually enquired about getting the correct item, and they did not deem the question with a response. Only after I threatened to file a complaint and open a PayPal case did they respond — claiming their “15-day refund” policy actually takes 21 days.I opened a PayPal case, won, and got my money back. I also kept one coat that didn’t fit well rather than risk returning it. I could only imagine the hell they would put me through if I returned the more expensive coat. I'd rather resell it and lose money than deal with them again. This whole experience completely put me off the brand. Their in-store service used to be great, but the online one is terrible.If you’re waiting on an issue — don’t. Keep track of deadlines and open a PayPal case or file a complaint with the French consumer protection authorities right away, or they’ll just ignore you.
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The perfect chance to treat yourself with a unique piece up to 50% off.
Discover the Ready-to-Wear Fall-Winter 2019-2020 collection on the official Tara Jarmon online store