I have placed 6 orders in the past two months. So far I received 4 orders of which one was correctly, another order contained duplicates of an item and failed to ship another item and the third and fourth shipments also contained duplicates of items or colors I did not order so I returned some items and kept other items. I made three return shipments via DHL promptly. However, I have not received a refund or acknowledgement of return or answers to either my emails or my query placed on their US website. I love the merchandise and have shopped many times at their lovely Hampstead/London shop but I live in California and so ordered on their US website. I am really worried I will never get refunded and I have two outstanding orders that have not yet arrived and I don't know how to cancel. I called the Hampstead store to see if they could help but they cannot and have heard many complaints of this sort.
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Last chance Tara Jarmon official website | Tara Jarmon |
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