What an absolute farce!!I saw this beautiful yellow dress in the shop window in Annecy, France when on holiday. I checked the website which said (and still states!) that the store was open at 10am on Monday so as I was leaving at 11am, I ran to the shop only to find it is, in fact, closed on Mondays!So, I ordered the dress online and paid extra for air shipping as I needed the dress for a wedding that weekend. I wait until Wednesday before contacting the chat bot who says it’s not even been dispatched yet. So I asked for the order to be cancelled but not had any confirmation of this.I then sent my sister to the St John’s Wood shop in London who kindly reserved the dress for me for my sister to collect in person.It’s now 8 days since I ordered the dress and I’ve just had a DHL message to say it’s being delivered on Thursday. I don’t know whether to laugh or cry as I now have 2 dresses and apparently the stores don’t offer refunds, only exchanges, and I have to pay to get the dress shipped back in order to claim a refund!!! I even emailed but no response.This is not acceptable for a retail business selling clothes for hundreds of euros!!! Avoid buying online the plague!!! The dress itself though is really quite lovely.
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