Terrible customer service!I ordered a Tara Jarmon dress from Galleries Lafayette website and it turns out I can only return after Tara Jarmon confirms my return request through Galleries Lafayette website (WHAT?). Which they simply do not do! I've sent 3 return requests and got no response in a week! Also they do not react to my messages, they do not respond to GL client relations team messages, they do not respond to emails or phone calls, and the chat on their site simply doesn't work! I can't believe I spent a week trying to contact the brand in every possible way and just couldn't do it! And in the meantime my return window of 14 days has passed. So I've wasted 300 euros simply because their return process is nonsense and their customer service does not exist. If you read this, avoid ordering their clothes through Galleries Lafayette!
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Discover the Ready-to-Wear Fall-Winter 2019-2020 collection on the official Tara Jarmon online store