I had a very poor customer service experience when trying to switch my membership from a new account to my old account.When I signed up, I couldn’t see my past progress because I didn’t have an active paid membership, so I re-registered using what I thought was my primary email. Once I realized the mistake, I reached out to customer service to have the membership moved to my original account.I first contacted them around 4:00 PM on Sunday, August 10, 2025. The next response I received was at 5:00 AM on Monday, August 11, telling me I would need to make a new account. I sent four follow-up messages within the next 12 hours. The agent would send a brief reply and then disappear for about three hours each time.The issue was only resolved when I asked for a refund. Overall, the lack of responsiveness and helpfulness made for a frustrating experience, and I would not recommend this service unless their customer service team significantly improves.
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