They advertised a cheap product and my nephew thought I would like it, so put in the order. That part is our fault; however, this product seems to be non-existent. We were assured we'd receive a confirmation email confirming the order of the product, but no such thing ever came, or if it did, it was incredibly unclear of what it was -- instead, we recieved confirmation of a "trial membership" for the money we had paid, and another email stating we'd be charged a lot more for a real membership in two days. I saw nothing to assure me that I would receive the product that was ordered, and so I can only conclude that this is a scam. The fact that they're rated so low elsewhere does not fill me with confidence.
To their credit (and the only reason I'm giving 2 stars instead of 1), they responded to my email requesting to cancel immediately. However, despite their initial email telling me I could cancel anytime via their website or email, the response I got stated it wouldn't be canceled until the 23rd due to the "cancelation period", so now I'm worried that they're going to charge me the $60-something that's supposed to come out in two days. Additionally, they required me to fill out this survey in order to "confirm" my cancelation request before they would issue a refund, and had the nerve to request a 4 or 5 despite the fact that requiring a review at all is incredibly shady.
If things go better than I expect and my cancelation and refund go through, I'll return and adjust this review, because I do believe in giving credit for the quick response.
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