I had a very disappointing experience with Tata AIA. The plan was initially sold as an investment option with added liver coverage, but the overall communication was extremely poor. I never received proper updates over email, and their toll-free number was consistently unreachable.During the video verification, I clearly mentioned that I have diabetes. Despite this, the application was processed without any caution or clarity. Much later, I was suddenly informed that I would have to pay an additional ₹3 lakh in premium because of my diabetes, which is only borderline in my case. There was no prior indication that my premium could increase.It took significant additional effort from my side to explain that I couldn’t afford the revised amount and to request a refund. My time was wasted from November 3rd to December 10th with absolutely no support from customer service. Overall, a terrible experience and you simply cannot reach them when you need help.
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