As an NRI, I’ve been struggling for over 5 months just to set up a Direct Debit outside India, and yet there’s been no proper resolution. The customer service is extremely poor, and it feels like the company only cares about onboarding new customers but provides zero support once the policy is sold.Whoever is managing this is damaging the TATA brand name and reputation.How can anyone trust a company like this for a long-term, lifetime investment?
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