We had an extremely disappointing experience with Taurus Ejendomsforvaltning. We rented an apartment in Brabrand for less than two years (Kundenummer: 268-1-1074-4). Throughout the entire period, we maintained the apartment in perfect condition, but despite that, Taurus withheld the entire deposit, citing excessive refurbishment costs that seemed to be completely unjustified.Moreover, even though our final day of rent was in the middle of the month, they charged the full month's rent anyway and are now "mercifully" giving that money back. A perfect trick to make people feel like they are getting something back when, in reality, it was an overcharge.The first thing to mention is that the company has completely different standards for move-in and move-out inspections. A wall that was perfectly fine and approved by the caretaker during the move-in inspection suddenly becomes absolutely unacceptable and needs to be repainted 66 times—and then once more, just to be sure. Even though the company cannot demand that the apartment be in a better state at the end of the lease than it was on the first day, they will do the repairs anyway (at least, as they claim). During the move-out inspection, the caretaker confirmed the excellent condition of the floors, yet we still paid the full price for refurbishment.The same goes for cleaning services—the apartment was perfectly clean except for minor details, yet we were charged for almost two full days of cleaning work. How is that even possible? They failed to provide justification for such unreasonable charges and instead started making up facts, like: "Oh, we had to get rid of a lot of stuff that was left in the apartment!"—even though we have proof that nothing was left behind. Surprisingly, when confronted with evidence, they simply said, "Oops, it was a mistake, nothing was there," yet the deposit deduction remained unchanged.The communication is also terrible and lacks transparency. Half of the letters they sent got lost and were never received, including the move-out report, which not all tenants received. Even though we informed them about this issue right away, nobody cared. At the same time, the deposit claim letter was sent and received perfectly fine.Overall, the only justification for the prices they charge is their own refurbishment rates and how far they can bend the law, which in Denmark is already heavily skewed in favor of landlords. If you ask for a reason, the only answer you'll get is:"We follow the law, and we won’t reconsider."This approach shows a complete disregard for fairness and leaves tenants feeling powerless.If you are considering renting with Taurus Ejendomsforvaltning, be prepared to lose your entire deposit no matter what. It really doesn't matter how well you maintain the apartment. Their practices are predatory, and I strongly advise others to document everything carefully and be ready for a legal fight if needed.Would not recommend this company to anyone looking for a fair and honest rental experience.
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Taurus Ejendomsforvaltning administrerer og drifter bolig- og erhvervsejendomme i hele Danmark. Vores primære fokus er administration af investeringsejendomme der ejes af professionelle ejendomsaktører.
Vi tilbyder administration, ejendomsservice og boligudlejning.
