Unfortunately, my experience has been very disappointing.The item I received was not as advertised, and was also the wrong item and the wrong size, medium feels like an extra small. They are not UK products, made in China! When I contacted customer service, I expected a straightforward resolution. Instead, I was repeatedly offered partial refunds (15%, then 25%, then 35%) as “goodwill gestures” and told I would need to pay international return postage myself to receive a full refund despite the error being on their side.I clearly explained that under the UK Consumer Rights Act 2015, items that are not as described are entitled to a full refund without the customer being left out of pocket, but this was ignored in favour of “company policy.” Policies should not override consumer law.While responses were polite in tone, the outcome felt unfair and frustrating, and I had to spend significant time repeatedly restating the same points. I would advise others to be cautious, especially if you are ordering internationally, as resolving issues may be difficult if something goes wrong.
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