Very disappointing experience with Tiviora.They claim to offer returns, but in reality they do not give you any proper option to return an item. The only way is to contact customer service by email — and that’s a joke because they are completely unavailable and do not respond.This feels misleading and unfair to customers. A returns process should be simple and accessible, not hidden behind unanswered emails. I would not recommend buying from this company unless you’re willing to risk being stuck with an item you can’t return.
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