We have been loyal customers of yours for many years and again this year I sent our 2025 claim to a lady who had previously dealt with us. I submitted on 14th January got a reply saying it would be dealt with. I sent a email on 21st January and got same rep,y. I assumed our claim would be dealt with. When it went on for another week with no contact from Taxback I checked our 2024 claim and found another agent helped us last year so sent claim to her. In fairness she got back and is dealing with it. If I had not contacted Svletvana would our claim ever have been dealt with. The response to my first two emails led me to believe we would be dealt with but I feel now no support would have been given to us. I find this level of service very poor and there is something wrong with your customer support service. Please call me back as I have already paid 99 euro for 2025 work and Ifeel this should be refunded to me to compensate for your very poor service this year dealing with customer queries
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