So unhappy & frustrated with the service. Filled out my 4 year Irish tax return details online 14th Nov. Was not contacted for documents needed. I rang 1 week later & an agent emailed me for documents which I sent immediately. Another week went by & no update. I rang again, a different agent emailed me, was told first agent had left the company. Sent same documents again. More time went by & no update so rang & emailed again last week & was told invoice would be issued 8th Dec. No invoice so emailed agent. Finally got & paid invoice on 9th Dec. Emailed proof of payment & requested update on when return would be filed. Agent emailed me for same documents again which I sent for a third time. Emailed & rang today for an update & no response. I had hoped this would be an easy & stress free option to file my return instead it’s the opposite, so stressful & frustrating. Now I’m out of pocket having paid my invoice & still no tax refund. I wish I’d just filed the return myself, I would have my refund.Update 16th December:Hard to believe but it actually got worse! The calculations for 2 of the years was wrong. I had pay 2 further invoices. The return finally went into revenue. I got the liability statements for the 4 years & the refund from Revenue. But one of the years was filed wrongly with revenue, a considerable tax credit was not included in the filing of the return so the refund was a lot less. Your invoice is based on the refund. I emailed Taxback, sent a copy of the liability statement & was asked to check mine & my spouse’s bank account. The refund can’t be in the bank account if it’s not on the return to Revenue. So currently waiting to see if this is resolved.
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