It has now been over a year since I entrusted your company with managing my U.S. tax process, first under the supervision of Fanny Geldres and now with Kalina Ivanova. What was supposed to be a professional, reliable service has turned into an exhausting, unresponsive, and frankly unacceptable experience.As a direct result of your company’s incompetence and lack of accountability, I have been denied a U.S. visa for the second time. I was explicitly told my tax process would be completed by this month, which is why I scheduled my visa appointment accordingly—only to be left without answers for over four months, despite multiple follow-ups.I have submitted all required documentation, including the updated state form this month, and once again, no reply, no updates, no responsibility.At this stage: • I have lost $180 due to the visa denial. • I have no clarity on the status of the process. • I am beginning to believe that I have been scammed.If I do not receive an immediate, concrete response and resolution, I will: 1. Initiate legal action to recover all payments made. 2. File a formal complaint with consumer protection entities. 3. Share my experience publicly on professional platforms like LinkedIn, so other professionals do not fall victim to the same lack of ethics and professionalism.I am sending this also through e-mail attaching all the correspondence with dates and my client number. I will wait until 30.06.2025 for your response and solve this situation. After that, I will proceed accordingly.
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