I've had a loan through them for about 2 months now. My 4th payment was due on 10/17. I submitted that payment on 10/1 (it was the 4th "early portal payment" I have made). On top of that, I have paid about 500$ extra back ahead of time. So tell me why I have received 3-4 emails and a couple texts telling me my account is past due. I tried emailing support about this and all they did was explain to me what a missed payment is and very clearly did not read anything I mentioned in my email. I then tried to call customer support and it was the same frustrating response of "oh you missed a payment that was due on the 17th". It is like speaking to a brick wall. You'd think with the outrageous interest rates they charge they would be able to hire any competent people.
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TBO Bank is a community-focused financial institution with over 120 years of history, dedicated to building genuine, human relationships. Committed to personal service and modern convenience, TBO Bank offers a range of banking solutions—both in-branch and online—to help individuals and families reach their financial goals with confidence.
