I have no hot water. A technician visited my home over a week ago, said he needed a part, and promised to call me that afternoon with an update. I never received a call back. I have called numerous times, pressed for callbacks that never happen, and waited in long queues only to be told the right team would call me. No one ever does. I even emailed with no reply and tried the chatbot, which also didn’t respond. I’ve always been polite; why is this treatment acceptable?
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Established in 1971, T Brown Group is a family owned business delivering domestic and commercial gas services together with electrical and building works.
