⭐ 1 star
Completely unacceptable service from the provider.
My heating and hot water have remained unrepaired since December 24, right in the middle of winter. Since then, the company has consistently failed to show up for scheduled appointments, arrived outside of agreed times, showed up without necessary parts, and given conflicting and misleading reasons for the lack of work completed.
I was reassured multiple times that repairs would be finished, only to find this was not the case. The absence of honesty, organization, and accountability displayed is appalling. Essential services have been treated as optional, while my time and wellbeing have been completely overlooked.
This is not a minor issue — it is a prolonged failure to provide basic heating and hot water, combined with unacceptable communication and broken promises. No service provider handling essential utilities should operate in this manner.
I would highly caution anyone against depending on this company for urgent or critical repairs. This experience has been stressful, exhausting, and entirely preventable had they acted with even basic professionalism.
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Established in 1971, T Brown Group is a family owned business delivering domestic and commercial gas services together with electrical and building works.
