We experienced ice dam damage in January 2025 and were shuffled between adjusters who never assessed the situation in person. They referred us to a recovery team, which turned out to be another disaster. Customer service from both the insurance and the recovery team was the worst. We ended up paying for the removal of the ice dams and lost blinds that were taken without being returned. The first mistake was not sending an adjuster, and the second was hiring that recovery team. Research thoroughly before choosing an insurance provider.
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