I wish there was a zero star option, as they have become a very poor operating insurance provider. My car broke down due to a blown engine, and the repair costs exceeded the vehicle's worth. In my frustration, I contacted the insurance provider and was told I had to cancel my policy without any offers for fire or theft coverage while I searched for a new vehicle. Four days later, after acquiring another vehicle, I called back, only to be informed that my policy had been canceled. I was under the impression that I could simply switch my new vehicle to the old policy. Instead, I was told I had to start a new application, undergo a credit check, and face various hurdles after being a loyal customer for 15 years. It was a frustrating experience, and I decided to leave because the new application process was a complete nightmare, potentially taking up to 10 days to process. I found new insurance in less than 24 hours with another provider. Goodbye to this service; they are a disgrace to their loyal customers.
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