I’ve had multiple accidents covered under TD Insurance, including one in 2024 and another a few months ago where my car was rear-ended. What’s most disappointing is how little concern they showed for my health and recovery after the accident.
Despite having coverage, getting approvals for proper treatment has been extremely frustrating. Instead of focusing on a client’s well-being after an accident, the responses I received were mostly along the lines of “policy limitations” with very little support or empathy. When you’re injured and dealing with stress after an accident, this is the last thing you expect from your insurance provider.
This experience has made me feel that TD prioritizes policies over people. Based on my experience, I would not recommend TD Insurance to anyone looking for reliable accident and health support.
Alberta’s private insurance system already puts consumers at a disadvantage, and companies like TD only make it worse. We need better accountability and better care for people who are paying high premiums and expecting real support when they actually need it.
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