My shipment was delayed in Sydney, which was annoying but understandable. Once it reached my city, it was marked as out for delivery but then indicated 'outside of delivery window' at 3:30 PM. I attempted to use the 'manage my delivery' option to collect it myself, but encountered errors every time I submitted the form. The next day, it was out for delivery again, so I arranged to work from home, only to receive a message stating 'technical issues occurred.' I have been on hold for nearly an hour trying to find out what is happening and whether I can collect my package myself.
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